Rules and Regulations of returns of goods at iSpot Stores

RULES AND REGULATIONS
of returns and exchanges of full value goods purchased at iSpot Store Chain, hereinafter referred to as ‘the Rules and Regulations’

1. 1. Terms used herein written in capital letters have the following meaning:
1. iSpot – iSpot Poland sp. z o.o. with its registered office in Warsaw, at ul. Puławska 2, Plac Unii, Building A, 02-566 Warsaw, entered into the Register of Entrepreneurs of the National Court Register kept by the District Court for the capital city of Warsaw, in Warsaw, 13th Commercial Division of the National Court Register with KRS number: 0000500329, REGON (Industry Identification Number): 147129582, TIN: 5272710089, share capital of PLN 78,200,300; helpline: (22) 22 3333 0 (available from Monday to Friday, at 10:00 a.m.-06:00 p.m.); email: [email protected]
2. iSpot Store – situated in the territory of Poland, a bricks-and-mortar iSpot showroom, included in the list of iSpot Stores available on the website: www.ispot.pl/sklepy;
3. iSpot Store Chain – all iSpot Stores situated in the territory of the Republic of Poland;
4. Customer – a natural person, a legal person or an organisational unit without legal personality, granted legal capacity under the act;
5. iSpot Gift Card – a bearer voucher authorising to make several payments for Goods, Digital Service or Digital Contents at iSpot Stores or on iSpot Online Store, up to the maximum amount corresponding to the nominal value of the Gift Card, saved on a material carrier (a plastic card) or in an electronic form. ‘The Rules and Regulations concerning Terms and Conditions of Sales and Use of Gift Cards of iSpot Poland sp. z o.o. with its registered office in Warsaw’, available on the website: www.ispot.pl and at iSpot Store Chain, apply to the iSpot Gift Card;
6. Individual Entrepreneur – means a natural person concluding a contract directly related to their business activity, when the contents of the contract imply that it is not of a professional nature for this person, resulting in particular from the subject of performed business activity, disclosed on the grounds of the provisions of the Central Registration And Information On Business;
7. Goods – mean a movable item being the subject of the sales contract, with the exception of an item acting as a carrier for Digital Contents provided to the Consumer or the Individual Entrepreneur on the grounds of the Contract on the Supply of Digital Contents;
8. Goods with digital elements – mean Goods including Digital Contents or Digital Service, or connected with them in a manner that a lack of the Digital Contents or Digital Service would prevent the Consumer from proper functioning:
9. Digital Contents – data generated and supplied in a digital form;
10. Digital Contents without a carrier – mean Digital Contents not saved on a material carrier, purchased on the grounds of the Contract on the Supply of Digital Contents:
11. Digital Contents on a carrier – mean Digital Contents saved on a material carrier, purchased on the grounds of the Contract on the Supply of Digital Contents;
12. Contract on the Supply of Digital Contents or Digital Service – means a contract on the basis of which iSpot is obliged to supply the Consumer or the Individual Entrepreneur with Digital Contents or Digital Service;
13. Digital Service – a service allowing the consumer to:
1. generate, process, store or access data in a digital form,
2. share data in a digital form, which has been sent or generated by the consumer or other service users,
3. other forms of interaction with data in a digital form
2. iSpot Stores allow the Customer to exchange full value Goods purchased at the iSpot Store in original packaging:
1. for Goods of the same value, or
2. for Goods of value higher than the originally purchased by the Customer - on the condition of payment of the difference in price by the Customer, or
3. for Goods of value lower than the originally purchased by the Customer with a reimbursement of the difference in price by topping up the Gift Card.
3. iSpot Stores allow the Customer to return full value Goods purchased at the iSpot Store in original packaging. The price paid by the Customer for the returned full value Goods is reimbursed by topping up the Gift Card.
4. The Customer can use thus topped up iSpot Gift Card while shopping at iSpot Store Chain. The iSpot Gift Card, issued to the Customer and topped up by the relevant amount of funds in the situation described in point 2c and 3 of these Rules and Regulations is valid for 12 months as of the activation day.
5. The possibility of returning or exchanging full value Goods purchased at the iSpot Store concerns only Goods sold by the iSpot Store at a regular price. It is not possible to return or exchange at the iSpot Store sale or sample Goods, or Goods sold at a discount.
6. It is possible to return or exchange full value Goods purchased at the iSpot Store only within 14 calendar days as of the purchase date.
7. It is possible to return or exchange full value Goods purchased at the iSpot Store only at the iSpot Store, where the Customer purchased given Goods and only on the basis of a receipt, a VAT invoice issued by the iSpot Store or other evidence of the purchase.
8. Digital contents purchased at the iSpot Store are not subject to a return referred to herein.
9. Goods can be returned or exchanged only when payment for the Goods was made in cash, by payment card or iSpot Gift Card. iSpot Stores do not accept exchanges and returns of Goods in the case of payments made with vouchers, via wire transfers, payments under leasing contracts, hire purchase or payments made in other forms.
10. Any complaints regarding the programme of returns and exchanges of full value Goods purchased at the iSpot Store Chain described herein can be addressed in writing to the registered office of iSpot Poland Sp. z o.o., 02-566 Warsaw, ul. Puławska 2, Plac Unii, Building A or via email to the email address: [email protected]. A complaint can also be made at iSpot Stores.
    A complaint should include a first name, surname, accurate address (in the case of selecting a manner of receiving a reply to the complaint in writing) or email address (in the case of selecting a manner of receiving a reply to the complaint via email), as well as an accurate description and justification of the complaint.
    Complaints are examined within 14 days as of the day of receipt.
    The Customer shall be informed of the manner of examining the complaint via a registered letter to the correspondence address specified by them or to the Customer’s email address given in the complaint (a reply to the complaint shall be given on a durable medium), depending on the manner of receiving notification selected by the Customer.
11. The principles described herein do not limit the Customer’s rights resulting from legal provisions. To all matters not settled herein, the provisions of the universally binding Polish law shall apply.
12. iSpot is authorised to amend the Rules and Regulations in the following cases:
1. amendment of the binding legal provisions resulting in the necessity to adjust the Rules and Regulations to such amendments in the law,
2. issuance of a decision or other act by the court or authorised public authority resulting in the necessity to amend the Rules and Regulations in order to adjust to such a decision or act,
3. amendment of other rules and regulations of iSpot influencing the programme of returns and exchanges of full value Goods purchased at the iSpot Store Chain described herein,
4. amendment of terms and conditions of the programme of returns and exchanges of full value Goods purchased at the iSpot Store Chain described herein,
5. amendment caused by technical issues,
6. deletion of any mistakes in the Rules and Regulations.

iSpot shall inform of any amendments to the Rules and Regulations by posting amended Rules and Regulations on the website: www.ispot.pl 7 days before entry into force of the amended Rules and Regulations. The aforementioned 7 day time period can be shortened, if necessary to ensure compliance of the Rules and Regulations with universally binding legal provisions that affect the Rules and Regulations, or adjusting the Rules and Regulations to a decision or other act issued by the court or authorised public authority. The amendment to the Rules and Regulations shall not affect the rights and obligations previously acquired by the Customer, who has already concluded a contract with iSpot on purchase of the Goods and the period of time for returning or exchanging the Goods, specified in point 6 hereof, has not lapsed.
iSpot is authorised to end the programme of returns and exchanges of full value Goods purchased at the iSpot Store Chain described herein. iSpot shall inform of ending the programme by posting information on the website: www.ispot.pl 7 days before the end of the programme. The aforementioned 7 day time period can be shortened, if necessary to ensure compliance with universally binding legal provisions that affect the programme, or with a decision or other act issued by the court or authorised public authority. The ending of the programme shall not affect the rights and obligations previously acquired by the Customer, who has already concluded a contract with iSpot on purchase of the Goods and the period of time for returning or exchanging the Goods, specified in point 6 hereof, has not lapsed.

13. The Rules and Regulations are available at iSpot Stores, as well as on the website: www.ispot.pl. They can be provided upon the Customer’s request without additional fees.
14. The Rules and Regulations are binding as of 01.01.2023.